Legendary Khmer Hospitality Myth

If you’re doing your homework and looking up info on Cambodians (Khmer people), you may stumble across references about Khmer Hospitality which is allegedly legendary. I had also heard about it prior to my arrival to Cambodia and just as everyone else who came to the country with open mind, I was set up for a big surprise. Legendary Khmer hospitality is a myth. At least the genuine one, but then again – all other forms of hospitality are worse than hostility. Let me explain:

When I was offered sticky rice cakes by complete strangers at Wat Bo temple, it was my day two of a three month stay in the country. This generous gift was from the heart and represented the most sincere form of generosity. Exactly the way I’ve heard about and came to expect. Sadly enough, this was an extremely isolated incident and cases of genuine hospitality and/or generosity towards strangers, especially if the stranger is a foreigner are virtually nonexistent. During the three months following this experience, all I have encountered on daily basis was fake hospitality. What’s fake hospitality?

You see – as a foreigner, you will be nothing less and nothing more to Cambodians than a walking bag of money, or a walking ATM machine if you will. Cambodians won’t see a friend in you, they will only see the opportunity to make money. They may act like the nicest friends to you, but hidden motives will come to light sooner or later. You may even be offered something (aka hospitality), but if you are given something, it’s because they will expect something back in return. The fact that it’s natural for westerners to return the favor was noticed by Cambodians who relentlessly abuse it for their benefit.

You may encounter a random local approaching you with beaming smile, offering you free drink in this scorching weather (or anything else) which will surely leave you in awe. What they’re doing is making you feel obliged to buy something from them. It’s a way to get close to foreigners as it’s getting more and more difficult due to extremely aggressive nature of Tuk Tuk drivers and omnipresent touts. This is not hospitality, this is abuse of the fact that westerners are used to appreciate random acts of kindness and understand the premise of returning the favor.

If you stay in a country for an extended period of time, you will make some local friends. If you are volunteering, you will be dedicating your time, skill and effort (as well as money) to betterment of their lives and locals you will be volunteering for will become your friends. They will not need to “bribe” you with “free” offering the way other locals have to, because they are already close to you so the barrier is broken. They can straight up mention that they are cooking and ask you if you’d like to try a local dish. You will not be asked for anything, but sooner or later the time will come when you will be told something along the lines of: “my mom, who invited you to have papaya salad with us few weeks ago…”

One way or another, you will be reminded that they did something for you. That reminder will come when they need something. They will bide their time until the most suitable time (time that can bring them most in return) comes. Sharing something from the heart, just because it’s the right thing to do and because it gives you good karma points is extremely, extremely rare in Cambodia and if you encounter such thing, you can count yourself as one of very few.

It is important to understand the following:

I understand that Cambodians are impoverished people with bleak outlooks for brighter future as corruption is deeply embedded in all levels of society, including high rank politicians, but that still doesn’t mean that this urban myth should continue being spread on. Legendary Khmer hospitality is a myth. If you want to experience genuine hospitality, where people give unconditionally, without expectations to get something in return, go to Eastern Europe. Finding it in Cambodia is extremely rare. And this is not limited to hospitality. The same applies to help, for example. You won’t get unconditional help in Cambodia. If you are lost, need directions or advice and approach a local, they will instantly try to take advantage of the situation and make something off of you. Under normal circumstances, locals have to fight with dozens of other locals who struggle to get to the foreigner for a shot at making money off of them. If a foreigner makes their own effort to expose themselves to a local, it will be like blessing to the local and they won’t pass on this opportunity.

Genuine hospitality in Cambodia doesn’t exist. As doesn’t unconditional help. I realize that one should strive to only say good things about others and if there is something bad, then you either need not mention it or still need to say it’s good because that’s a nice thing to do. But I believe it’s inappropriate to continue spreading on the myth about legendary Khmer hospitality even though it doesn’t exist. I believe in providing truthful information, not incomplete truth in the name of being politically correct. when something is good, I’ll say it’s good and give due respect and acknowledgement. But when something is bad, I won’t simply ignore it just so I don’t sound hurtful.

The truth is, for one case of genuine hospitality, there are hundred of cases of fake hospitality in Cambodia. Fake hospitality is often camouflaged with fancy fluff so if a person is unobservant or ignorant, they may not even realize that they were taken advantage of. The reason no one will go openly at you with fake hospitality is that in case you are that naive, then there is a chance to take advantage of you repeatedly. Perhaps that’s why urban legends about Khmer Hospitality exist. It’s like brainwash by the politicians – not only will you do as they say, you will even ask for it and recommend your friend to do it that way too.

Unprofessional Approach of Waiters in Cambodian Restaurants

This was one of my biggest pet peeves about Cambodia right from the start. In most restaurants (translation – all restaurants, except from upscale, splurge style establishment for extremely rich), you will be breathed down your neck throughout your stay as a patron. I’m saying this without slight exaggeration. Cambodians take excessively wrong approach towards tourists in most instances and waiters in restaurants are no exception. I found it truly hard to accept from the beginning and still can’t get myself to feel easy about it, but I grew to accept it as necessary evil.

Awful Experience Placing Orders

This is what it looks like when you walk into a restaurant with intentions to get something to eat:

A waiter or waitress follows you to the table (or escorts you to it if she got to you before you could seat yourself), hands you the menu and stands there right above you staring at you as you browse through your menu. If you tell him/her that you will take a minute to choose, it will be ignored and the waiter will simply stand there, breathing down your neck, forcing you to make hasty decision just so you get rid of that uncomfortable feeling of having someone stand over you, staring at you while you’re trying to make a decision.

Awful Experience Eating

Once you have placed an order (9 out of 10 it will be a hasty order as you will feel pressure having someone breathe down your neck while you’re choosing), unless you are in an upscale establishment for extremely rich, you will be stared at from a distance. Your waiter will stand nearby with eyes fixed on you, staring you down nonstop. Occasionally, if it’s slow and there are few servers at the restaurant, they may engage at a conversation with each other giving you the room to breathe. But it is very common to have your server stand a few tables down facing you and looking at you non stop. You will feel their breath on you, you will have them within your peripheral vision which makes it really hard to cope with. But this is the way they do it in Cambodia.

Awful Experience Paying

Once you’re done eating and ask your waiter for a bill, you will be brought a little folder with your bill that lists the total for what you have consumed. I have never had any unexplained charges on my bill which is a very positive experience, however… your waiter will wait right there by your side, staring at you as you pull your wallet out, browse through the bills inside and pick what you wish to put inside a folder. The feeling of being pressured and having a person breathe down your neck is unbearable but again – this is the way they do it.

Cultural Differences in Dining Services

Apparently the reason why waiters at Cambodian restaurants put you as a patron through such unpleasant experience is because this is the way Khmer (Cambodians) like it. Khmer people want everything now so servers are always at the ready, never close by, but rather right there.

It is difficult to hold this against your waiters. They actually believe that they are doing you a favour and are providing you with exceptional service by being there for you at any given time. Unfortunately this belief is so deeply embedded that any attempt to try to explain that this makes guests uncomfortable is futile. You will be deemed a weirdo if you express your feelings and ask not to have anyone breathe down your back. Khmer people believe this is quality service. They do not realize that for us westerners this is rather rude and feels like you are not given the room to breathe.

You are likely to experience this type of treatment in one form or another. While Cambodians slowly grow to become a little better behaved, unintentional, yet ill treatment is very common. Unless you are staying in upscale establishment and eat in high class restaurants where western owners train their staff appropriately and maintain standards acceptable by westerners, expect to feel uncomfortable by having your waiter stare you down and breathe down your neck during your stay at their establishment.

Home Cocktail Restaurant in Siem Reap

Tired and worn out from exposure to heat I was not used to, I headed back to my room at Two Dragons. It’s been a while since I’ve had my breakfast at Khmer Family Restaurant and my stomach was becoming vocal about getting some more food so I went for walk within the vicinity of Two Dragons guesthouse to see where I could have supper. The Home Cocktail Restaurant is only 1 minute walk from Two Dragons, around the corner, directly on Wat Bo Road.

Rustic Look Adds Atmosphere to the Home Cocktail Restaurant
Rustic Look Adds Atmosphere to the Home Cocktail Restaurant

Since my first introduction to Cambodian food I’ve been using Khmer Family Restaurant as benchmark. While my happy day special which included food and Angkor Beer cost only $3, I decided to give the Home Cocktail Restaurant a try even though their set was listed in the menu at $4. But unlike Khmer Family Restaurant, $4 at Home Cocktail Restaurant also landed me with a starter (2 springrolls with spicy, yet tasty dip) and a desert (fried banana – so yummy).

While dining at Home Cocktail Restaurant I have noticed rather unpleasant way Khmer establishment treat their customers. A person who is serving you will be there, right behind your shoulder at all times. From their standpoint this means that they are always there, ready to serve you. However from your standpoint it looks extremely awful, makes you feel uncomfortable and pressured. This wasn’t an incident isolated to Home Cocktail Restaurant, it’s all over you place and bit by bit you will be taking it for granted, yet it always makes for a very unpleasant feeling. I will elaborate on this later.

Home Cocktail Restaurant Interior Features Character Furnishing
Home Cocktail Restaurant Interior Features Character Furnishing

It is necessary to point out that my server at Home Cocktail Restaurant was very courteous and professional at all times. Food was absolutely delicious from first bite at the springroll, through main course all the way to desert. I have subsequently visited Home Cocktail Restaurant several times while I was still housed at Two Dragons. That only lasted for one week so after I have moved out of there, it was also the end of me eating at Home Cocktail Restaurant.

It is an amazing restaurant which I would not hesitate to recommend. The decoration and overall feel of the restaurant is very rustic so aside from eating local food, you will also feel local from the outside. I really liked it there. One day I dined there during heavy rainfall and the only unpleasant thing were mosquitoes. The thatched rooftop covering the patio, bamboo chairs, wooden walls with large cart wheels made for pleasant stay while rain was ravaging just feet away from me. Home Cocktail Restaurant = great dining establishment.

Front End of the Home Cocktail Restaurant in Siem Reap
Front End of the Home Cocktail Restaurant in Siem Reap

Siem Reap, Cambodia

In native Khmer language, the meaning of Siem Reap is “Siam Defeated”. This is hardly the case anymore, as Kingdom of Siam, or Kingdom of Thailand as it is known today ultimately defeated the Kingdom of Cambodia and put both Siem Reap as well as entire Angkor area under their control. The name of Siem Reap remained, much to the dismay of Thailand as it’s become the most popular destination town in Cambodia, serving as gateway to Angkor temples so now everybody thinks the Khmer owned the Siam.

Location of Siem Reap on a map. The map is navigable and interactive:

Siem Reap and Angkor were under Siamese control from 1794 to 1907, until French troops came, conquered Cambodia and put it under their control. It didn’t take long before French explorers discovered the ruins of Angkor Wat temples and through them the buzz about the largest religious complex in the world had spread into Europe. Europeans soon started to flood Cambodia to see what the buzz was all about and Siem Reap quickly started to turn from a complex of villages centred around wats to a popular tourist hub.

Fast expansion of Siem Reap continued and come 1929, the town saw its first hotel – The Grand Hotel d’Angkor. Up until the late 1960’s, Angkor Wat remained one of Asia’s most popular tourist destinations, attracting the likes of Jackie Kennedy and Charlie Chaplin.

All has been put to an abrupt stop in 1975 when communist Khmer Rouge seized power over Cambodia and drove much of Siem Reap’s population into the countryside. This mass evacuation and prosecution of all who practised religious faith stopped the growing influx of tourists who saw Cambodia as dangerous destination for all travelers. On their crusade to eradicate religion, Khmer Rouge destroyed many of Siem Reap’s temples (though protected by its divinity, Ya-Tep Shrine was beyond the scope of their might).

Photo: Ya Tep Shrine in the Heart of Siem Reap Town
Photo: Ya Tep Shrine in the Heart of Siem Reap Town

When bloody reign of Khmer Rouge was put to an end, Cambodians started the process of rebuilding Siem Reap to its former glory. New temples were built in town, old traditions were dusted off and holy days of Buddhism were celebrated once more. The hit Cambodia suffered in the hands of Khmer Rouge took a while to recover from, though. International community did not regain its lost trust in Cambodia until mid 1990’s when first foreign tourists dared to re-enter the country.

Pol Pot, the mastermind behind Khmer Rouge died in 1998 and his death brought upon the new era of Cambodia. Siem Reap has been vastly rebuilt, Angkor temples made more accessible and tourism industry in Cambodia kept growing exponentially. When UNESCO designated Angkor Wat a World Heritage Site, putting it on the map right up there with the Pyramids in Giza, Machu Pichu in Peru or the Taj Mahal in India, Cambodia, and especially Siem Reap quickly spiked as one of the most coveted travel destinations. Nowadays, tourism is the life force behind Siem Reap’s growth that’s been inadequately faster than in the rest of Cambodia.

Cambodia receives more tourists than any of its mightier neighbours and it’s all only thanks to Angkor Wat. Millions of tourists who come to Cambodia only visit the country because of Angkor Archaeological Park. And since Siem Reap is the closest town with all facilities, virtually all of the visitors to Cambodia make it there.

If you are planning to visit Angkor temples, Siem Reap is where you will be staying, dining and getting entertainment. Full scale of accommodation options ranging from budget guesthouses to 5 star hotels are available in Siem Reap. Same goes for restaurants, bars and shops. However, Siem Reap’s rapid boom in an impoverished country comes with its ups and downs. As you read my blog, you will be introduced to all – the good, the bad and the ugly part of Siem Reap. I do not do urban legends. When something about Siem Reap or Cambodia is good, I will tell you it’s good, but when something about Siem Reap or Cambodia is bad, I will again tell you that it’s bad. My reports and reviews are painfully honest because I value you as a reader and would rather you to know the whole truth, even if political correctness dictates to leave some of the less flattering parts out. Welcome to the real Siem Reap!