Tag: Business

Why Supporting Local Businesses In Cambodia Is NOT a Good Thing

Supporting local economy by buying from small local businesses is definitely a good thing and is both rewarding and empowering. I always follow this golden rule to the last letter and strongly encourage all travelers to support local businesses any way they can but as with everything, there are exceptions to the rule. Unfortunately, unless Cambodia puts an end to open discrimination their society is riddled with, I will maintain that supporting local Cambodian businesses is equivalent to promoting racism.

Unless you pop in a business that’s part of a nationwide chain, you are unlikely to see any prices posted visibly next to the items they apply to. There is a very good reason for that. Prices are not clearly displayed to allow for racial profiling which results in business owners applying different prices to different ethnic groups.

This type of racial profiling is not practised in any of the neighboring countries but then again, most businesses in the neighboring countries try to establish themselves by offering quality product and/or service whereas most Cambodian businesses specialize in ripping the customer off at any cost the first time they come to buy something.

Not all Cambodian businesses are like that, though. Visitors to Cambodia have an option to do business with non discriminatory companies and support good business practices, instead of scam and racism. Examples of good businesses to shop with in Siem Reap are Lucky Mall, Angkor Market or Angkor Trade Centre. In these businesses, prices are clearly marked and visibly posted and apply equally to everyone, regardless of the color of their skin.

Photo: Lucky Mall in Siem Reap - Sustainable Business Worth Supporting
Photo: Lucky Mall in Siem Reap - Sustainable Business Worth Supporting

Aside from wider selection of items, these businesses also offer better pricing on most items however when it comes to fresh produce, you will always end up paying more when buying it from any of the non discriminatory businesses. Going to a local market and haggling for a price with a vendor there will land you a significantly better price. For example an average price for a water melon (an excellent source of energy and hydration in this heat) in Lucky Mall is $1.05 – $1.50 whereas the price for the same in Center Market or Old Market would only be 2,000 to 3,000 Riel (equivalent to roughly $.50 to $.75) or somewhere in that neighborhood. However in my mind, I will gladly pay a premium for the privilege of being treated equally than to be subjected to racial discrimination even if it saves me some money.

Unfortunately, you will also get local Cambodians shopping at these malls and Cambodians believe lines don’t apply to them. If you go shopping during a busier time of day, you may have a few people at every open cash register, so you just step in line and wait your turn. Other foreigners will step in line behind you or behind whoever the last person in the line where they want to wait their turn is, but when a Cambodian comes, they will simply step in the personal space before you and start rudely piling their stuff on the counter, completely ignoring everyone who have been politely waiting in that line for their turn. Cambodians are naturally rude and disrespectful so this type of behavior is normal.

By supporting local businesses in Cambodia, you will be directly supporting racism and discrimination. Small local businesses are an essential part of local economies, but if Cambodians care about their local economies, the change must start with them. I would never pass by the business that displays their prices visibly and gives me room to look at their merchandise without pressuring me into buying something from them. The formula is simple – you either leave me alone so I can carefully evaluate what I want to buy, or I’m not buying anything from you at all. I continuously need stuff to sustain my travels yet no business that tried to pressure me ever succeeded in making me to buy from them. I always go where I feel comfortable and am granted with space to breathe and time to decide.

Cambodians like to whine that business is slow, yet they don’t try to address the reason behind it. Nobody likes to be discriminated against and treated like crap. Many foreigners who come to Cambodia end up spending less money that they would if they were not constantly under pressure from aggressive touts. They go to local markets, but end up just passing from one stall to another, avoiding eye contact with the shop people just so they don’t have to put up with that constant pressure. As a result, they end up buying nothing because no business would leave them alone to decide what they could buy in peace.

Refusing to do business with businesses that don’t treat customers with respect is the best service you as a foreigner can offer to the local communities. When businesses realize that they are ripping themselves off by being rude, travellers will stay longer and will spend more money. It’s time for sustainable solutions, not short term, shady business practices. Help make the world a better place and do not support local Cambodian businesses that base their business model on racism and mistreatment. Criticism from faux-supporters who support this deadlock situation is superficial and unsustainable. Make the right choices that will promote the real change. It will help to make Cambodia a better and safer country, which right now it is not.

Coconuts at Angkor Wat and Value of Repeat Business

Man, this heat really wears you out. I was enthusiastic and ecstatic to see Angkor Wat at last, but I was quickly running out of juice. My clothes were drench with sweat and the supply of water I took with me was exhausted, yet thirst remained unquenched. I knew I was fit enough to pull entire Angkor adventure off on a bicycle, but the heat made it far more challenging than I was ready for. Here I was after just one temple out of hundreds and already parched out of myself. I needed an escape from the heat and something to both rehydrate my moisture stripped body and boost my energy. I desperately needed a coconut so I can replace lost minerals with its isotonic, re-energizing water.

Photo: Line of Trees Along the North Pond of Angkor Wat Hides the Line of Stalls Selling Junk and Refreshment
Photo: Line of Trees Along the North Pond of Angkor Wat Hides the Line of Stalls Selling Junk and Refreshment

Line of trees along the northern exterior wall of Angkor Wat hides a line of shops full of desperate touts who make a point of earning money on every foreigner who comes to sight. Entering their reign meant giving myself in to their relentless harassment, but I had to. I needed a shade of the trees and needed a stall with cold coconuts so I can cool myself from within and refresh my stagnating vigor.

As I walked down the stairs from the Terrace of Honors, I already had a few dozen kids running towards me with postcards, scarves, bootleg books, and other useless junk they were determined to beat me into buying no matter what. Already armed with strong ability to resist their arguments as to why I can’t afford to not buy from them, I adamantly insisted that I didn’t need anything of what they had to offer. They instantly continued to offer anything and everything I have not yet said “No” to, yet I knew that if I tell any of them that I wanted a coconut, they would take me to any stall where I would have to pay higher than normal price to also cover for their commission.

I continued walking along the stalls keeping a keen eye on what which shop had to offer and when I saw the first one with coconuts, I asked how much they were. She said 3,000 Riel which instantly meant loss of potential business. I could appreciate that they were trying to rip each new tourist off as much as they could, but I wasn’t ready and willing to play their game. I saw there were many stalls selling coconuts so I was just gonna walk along and would refuse to buy from anyone trying to rip me off. Some went as far as to ask $1 for a coconut which only affirmed my position of not giving them my business. First shop to quote me a fair price for coconut (2,000 Riel or $.50 US) would get my business, which would involve at least two coconuts and a large bottle of water.

Cambodians focus too much on attempts to make quick and easy buck the first time a customer is there. Such things as building continuous relationship with a customer and striving for repeat business are unknown to them. They just try to rip you off as much as they can, even though they know sooner or later you are going to find out that they ripped you off and you will never buy from them again. This is a bad business practise and results in lower earnings overtime. Understanding the importance of repeat, loyal customers could make a difference between how long the merchant stays in business. Cambodians fail to recognize this important aspect of business and work strongly against it.

Being a man, I was happy to have been quoted a fair price for a coconut by a stall with a couple of very pretty Cambodian girls. Dripping with sweat, obviously visibly exhausted from heat and mentally drained after endless attempts to rip me off while dozens of touts didn’t give me a second of peace, I took a seat on an offered chair and asked for a coconut from the fridge (fridge at Angkor Wat where at the time of my visit was no electricity was a plastic box with large cubes of ice which keep the content, such as bottled water, soft drinks or coconuts cool).

Photo: My New Friends From the Stall at Angkor Wat Where I Was Buying Coconuts
Photo: My New Friends From the Stall at Angkor Wat Where I Was Buying Coconuts

My first coconut went down like I haven’t had anything to drink in weeks. I instantly asked for another one and a large bottle of water. I also needed a break from the sun and since there were no air-conditioned rooms to have, sitting in the shade of large trees was the best it got. Cooling off inside Angkor Wat is no solution to being hot. It shelters you from the sun, but ancient stones radiate as much heat as the sun so stepping inside for a minute to relax will drench you with sweat as much as sitting outside in direct sun.

Trees provided the shelter from the sun but also some exposure to cooling breeze. There is very little of it in Cambodia, but at least I was standing a chance, unlike it is inside the temples.

Photo: Angkor Wat Resident Monkeys Kept Me Company by Eating Coconut Leftovers
Photo: Angkor Wat Resident Monkeys Kept Me Company by Eating Coconut Leftovers

As I was sitting there drinking my coconuts and water, I had the kid touts continue approaching me. Having a foreigner seated at a coconut is a good opportunity to offer junk as he’s not gonna run away. That’s their thinking. However, as much as I was getting fed with all this abuse, while I was sitting there catching my breath, I got a different perspective on the hardship people from surrounding villages go through on day to day basis.

I spoke with the girls from the stall where I bought the coconuts and many things took a whole new image. I already bought from them so they had no more reason to harass me, except from occasional attempts with upsales, but as I was sitting there, hustling turned into friendly chat. I really needed a good break so I spent about an hour at their shop recharging. I explained them the importance of building quality relationships with customers and what value repeat business means compared to one time increased gain, and told them that if they tried to overcharge me like so many stalls before them attempted to, they would not get any business from me. I also explained that this simple act of quoting me a fair price will result in me seeking them again next time I’m in the neighbourhood and in need of a coconut.

This is what previous stalls failed to realize and it was gonna costs them many dollars in lost profits. Instead, all of the money I was going to spend at Angkor Wat would go to to my new friends who showed decent business sense and kept me comfortable and amused while I was in their care.

Photo: Girls from the Stall Introduced Me to the Cambodian Way of Eating Coconut Meat
Photo: Girls from the Stall Introduced Me to the Cambodian Way of Eating Coconut Meat

Before I left, I had yet one more coconut and bought another bottle of water from them. I drank six coconuts that day, five were from these girls. Three at this first visit and two later on when I was on my way back to Siem Reap. And it didn’t end there. Each day thereafter, during my seven days long adventure exploring Angkor Archaeological Park I started and finished my day by going to Angkor Wat to have a coconut and buy a bottle of water from these girls. This is what loyal customer base does to you. You never know how long who is going to stay in your neighbourhood. Don’t try to rip them off as much as you can with their first purchase thinking you will not see them again. Value of repeat business is immense. Many Cambodiian business need to realize that and act accordingly.

It’s Hard Being a Foreigner in Siem Reap

Ha introduced me to the hardship she and her daughter were going through, yet even though unintentionally, she was introduced to the hardship I was going through myself – the hardship of being a foreigner in Siem Reap. I didn’t have to say a word, all it took was for Ha to spend some time with me. After a brief while she acknowledged that being a foreigner in Cambodia is truly horrible, because of treatment we westerners receive from locals.

First of all, when I was talking to Ha, I was never able to finish a simple sentence without being interrupted by a pushy Cambodian eager to get money from me at any cost. I would be walking down the street, minding my own business yet because of my skin color, I would be treated like cheap hooker. I’d be yelled yet, clapped at from across the street, honked at, whistled at or just plain have somebody in my face doing his darn best to talk me into buying something from them. There was no end to this abuse and there was not a single minute I would get without being bothered.

No matter where we would go or what we would do, there would be locals jumping me and insisting on doing some business with them. They never take “No” for an answer and treat bothering foreigners almost religiously. It’s as if something terrible would happen if each of them who caught a sight of me (or anyone else who looks like an obvious foreigner) would not make some kind of move at me, whether verbally, by making obnoxious noises or by getting in my face directly.

This is the real Cambodia – extremely hostile towards foreigners and beyond pushy. Ha has never experienced anything like that because she’s Vietnamese and looks too close to being a Cambodian. But as she was there with me, she could see how much I as a westerner have to put up with and how Cambodians would not take NO for an answer and would continue bothering me even if I completely ignored them. It was frustrating the crap out of her and she was not even the victim.

I think every Cambodian should try hanging around with a foreigner to see what it is like when a person doesn’t get a minute of peace without being harassed by a local. And I really hate to sound like I’m exaggerating, but when I say “a minute of peace” I’m actually being excessively generous. If it was only once per minute that some local jumps me, perhaps I wouldn’t even bother writing this post. But Cambodians go way above and beyond harassment. It is virtually nonstop – as a foreigner you get harassed at virtually every moment.

We had to leave talking to when we are in the room as that was the only place where I could finish a sentence without being interrupted by a pushy local. Courtesy and respect are not virtues known to Cambodians. Personal space means nothing to them so they will stick their noses straight in your face and won’t remove them easily. It almost seems as though their strategy at earning your business is to frustrate you to the point at which you eventually give in. Instead of trying to earn your business by offering quality service, they simply believe that after you have been harassed enough, you will eventually break and agree to accept their Tuk Tuk ride or whatever it is they want you to spend money on.

Photo: Siem Reap Tuk Tuk Driver Looking Out for Foreigners
Photo: Siem Reap Tuk Tuk Driver Looking Out for Foreigners

Being a foreigner in Cambodia is truly hard. Most locals or people from the hood would not realize what we foreigners have to go through in Cambodia, but those who try to hang out with one of us will get a first person feel of what it’s like. And what it’s really like is anything but pretty. Ha knows it very well and felt sorry for me. It got to a point when she would jump pushy locals back and scream at them in Cambodian to leave me alone. While I was at the end with my senses despite ignoring all pushy locals, Ha stood up for me and tried to beat off some of that unceasing abuse. Ha introduced me to the hardship she and her daughter were going through, yet even though unintentionally, she was introduced to the hardship I was going through myself – the hardship of being a foreigner in Siem Reap. I didn’t have to say a word, all it took was for Ha to spend some time with me. After a brief while she acknowledged that being a foreigner in Cambodia is truly horrible, because of treatment we westerners receive from locals.

First of all, when I was talking to Ha, I was never able to finish a simple sentence without being interrupted by a pushy Cambodian eager to get money from me at any cost. I would be walking down the street, minding my own business yet because of my skin color, I would be treated like cheap hooker. I’d be yelled yet, clapped at from across the street, honked at, whistled at or just plain have somebody in my face doing his darn best to talk me into buying something from them. There was no end to this abuse and there was not a single minute I would get without being bothered.

No matter where we would go or what we would do, there would be locals jumping me and insisting on doing some business with them. They never take “No” for an answer and treat bothering foreigners almost religiously. It’s as if something terrible would happen if each of them who caught a sight of me (or anyone else who looks like an obvious foreigner) would not make some kind of move at me, whether verbally, by making obnoxious noises or by getting in my face directly.

This is the real Cambodia – extremely hostile towards foreigners and beyond pushy. Ha has never experienced anything like that because she’s Vietnamese and looks too close to being a Cambodian. But as she was there with me, she could see how much I as a westerner have to put up with and how Cambodians would not take NO for an answer and would continue bothering me even if I completely ignored them. It was frustrating the crap out of her and she was not even the victim.

I think every Cambodian should try hanging around with a foreigner to see what it is like when a person doesn’t get a minute of peace without being harassed by a local. And I really hate to sound like I’m exaggerating, but when I say “a minute of peace” I’m actually being excessively generous. If it was only once per minute that some local jumps me, perhaps I wouldn’t even bother writing this post. But Cambodians go way above and beyond harassment. It is virtually nonstop – as a foreigner you get harassed at virtually every moment.

We had to leave talking to when we are in the room as that was the only place where I could finish a sentence without being interrupted by a pushy local. Courtesy and respect are not virtues known to Cambodians. Personal space means nothing to them so they will stick their noses straight in your face and won’t remove them easily. It almost seems as though their strategy at earning your business is to frustrate you to the point at which you eventually give in. Instead of trying to earn your business by offering quality service, they simply believe that after you have been harassed enough, you will eventually break and agree to accept their Tuk Tuk ride or whatever it is they want you to spend money on.

Being a foreigner in Cambodia is truly hard. Most locals or people from the hood would not realize what we foreigners have to go through in Cambodia, but those who try to hang out with one of us will get a first person feel of what it’s like. Then they would change their approach instantly. After meeting with and speaking to countless foreigners in Siem Reap, I could see that this approach hurts local businesses. Foreigners who would otherwise spend more money refuse to go shopping so they don’t have to expose themselves to this treatment and those who would otherwise stay longer are making plans to speed up their departure as they can’t put up with this anymore.

There is no doubt that disrespect of foreigners has opposite of desired effect for locals. Because of that, even if there are any sincere locals who would like to offer sincere service to foreigners, they will be ignored because foreigners are pushed to the limits and have no other option but to ignore. You can see which foreigner has just come to Siem Reap and is still hanging on to being polite and responds multiple times every minute to being jumped by explaining that they are OK for now. You see the same foreigner a few hours later and without responding, they are speedily moving towards their guesthouse to escape the mistreatment.

Because Ha looks like a Cambodian, she was not subjected to abuse but it only took her a few hours of hanging out with me to get fed up with that herself. It got to a point when she would jump pushy locals back and scream at them in Cambodian to leave me alone. While I was at the end with my senses despite ignoring all pushy locals, Ha stood up for me and tried to beat off some of that unceasing abuse.

My Whole Life Was in Boxes

After I had abandoned my photography business unable to compete against Walmart, I went to work for the government and since my former business was located over 100 km away from the government job, I decided to move. Not only is commuting 200 km a day costly, it also costs a lot in time spent. Hence it was not an option at all.

During my years as a business owner I have accumulated a great deal of possessions. Those included merchandise related to operation of said photography business, actual items that were for sale, lots of decoration for different seasons of the year, and crap loads of other useless junk I somehow felt appealed to buy when I saw it (corporate lifestyle ruled).

When time to move came along after I’ve been offered a job with the government, I packed it all up in boxes and moved to the new location I was going to call home. That however took place in the beginning of 2007. Edmonton underwent massive boom and rental prices went through the roof due to growing demand. Thousands of people from all over Canada flocked to Edmonton where economy was stronger than anywhere else in the country. There was more work available in Edmonton than there were workers.

With situation like that, there were no places for rent. Thousands of people looking, but everyone full up. Homeowners responded by hiking prices up ad nauseum. Since I have already left the notice with my old apartment, I had to leave, but I found myself in a deadlock. After two months of looking, I had no leads as everyone was simply full. It almost looked as though I was gonna end up on the street with dozens of boxes full of possessions and then I found a nice place the day before it would have been too late.

The place was nice, it only had a few catches. It was extremely expensive and was nowhere near conveniently located in relation to my workplace. I had to take it as that was the only available housing at the time. I asked my friend who has a van to help me move all of my boxes. We filled the van twice and moved most of the boxes that way, the rest I moved with my car. There was a lot of stuff in play, but it was all money.

Few months later, the housing situation in Edmonton has stabilized. Prices did not drop, but there was more availability. I took the opportunity and moved to a nice house with live in owner. He was a nice guy, the place was nice and it was close to work. I was happy. The owner let me use the garage where I have stored most of the boxes. The rest I filled up my room with. Life was pretty steady back then. I had little to complain about, other than the fact that there was no excitement in my life. I continued acquiring possessions as that is what you do when you live a corporate lifestyle. I bought myself a new, larger screen for the computer and 5.1 speaker system with awesome subwoofer that would bring any audio to life.

I stayed at that place for over a year and was surprised when the owner asked me to leave. I was happy there. It was close to work and no excessive noise to drive me insane when I’m at home. The reason why I was asked to leave, was that the owner, who had originally immigrated to Canada from Iran was able to get immigration papers for the rest of his family and needed his whole house so his parents and brother and sisters have a place. He recommended his friend and told her about me too. He was happy with me as a tenant, but the situation has developed in such a way that he needed his whole house for his family. I was unhappy about it, but had no other option. I still had my life in boxes and had to move all of them for the third time in a bit over a year.

I moved in with my former landlord’s friend at the beginning of spring. I was still driving at the time, but shortly after I moved to my new place, I bought myself a bicycle and started riding instead. This new place was on the 13th floor of an apartment building down town. Being downtown, it was again not close to my work at all and being on 13th floor, it made moving of all those boxes a major pain. I was pretty fed up with all that constant moving and was glad I had never unboxed cause had I done that, I would have to put it all back in the boxes in order to move. Keeping all I own in boxes had its advantages as it saved me a lot of time during moving, but it came at a price. You can’t find half of your stuff. You know you have it, you just don’t know which box it’s in. That forces you to buy what you already own. For example, you need a cork screw for your wine which I used to drink every evening (a glass of red dry each evening helped a lot with insomnia). I knew I had at least two of them, but for the heck of it I could not find them. They were in one of those boxes but each time I went through the content, I could not see any. So I ended up buying what I already had. Such is life when your life is in boxes. I also like burning scented candles and I knew I had plenty of those but rather than going through boxes, I opted for buying new ones. Corporate lifestyle which is all about acquiring possessions combined with life in boxes made for waste of money of unknown proportions.

Shortly after I had moved to the apartment on the 13th floor, I got myself a bike as my car was getting old and was becoming very costly to run and maintain. I made an attempt to lease a new car and had everything lined up, but it crashed and I ended up with none. Now I know this was one of the best things to have happened to me in a long time. But I’ll talk about it later.

I started riding bike to work. It was a 45 minute bike ride each way. I’m not a morning person so this forced me to get up earlier than normal in the morning so I could get to work in time on bike. Despite all that, commuting that way was enjoyable. Exposure to elements was making it tricky as some days it would rain like crazy, so I’d have to pack a set of extra clothes to take with me and change into them after I have arrived at work. Other days it would be so hot you sweat like crazy and stink whole day at work. Then it would get so windy you get to work exhausted as you pedal twice as hard but move twice as slowly.

But it was all good. I did it for a few months, until final element hit – cold. As soon as September came, it started getting brutally cold and biking became difficult. With each week it was getting colder and colder. Icy roads made for very unsafe biking and as you ride, you go against the air that’s freezing cold but feels twice as cold because you’re at a speed against it. I did it for as long as I could, but eventually had no other option but to move closer to work again. Driving my car was still an option, but it was the last resort. The car was completely busted, ate gas like crazy and didn’t heat up. It was still somewhat working, but it plain and simple sucked. I wanted to stick with riding a bike and it would be an option in winter as well, but not when your workplace is this far from your residence. 45 minutes of bike ride in summer equals over an hour in winter. It also becomes increasingly dangerous so it was just a question of time before something bad would happen. I had to move. Which meant I’d have to move all of my boxes with me AGAIN!

This time I found a place so close to work, I could walk to work in 10 minutes. I went through extreme pain of moving all of my boxes over to the new place all by myself (about 6 days of non stop work). The location was fantastic. I was so close to work, I was literally immune to any bad weather as I didn’t have to worry about traffic jams or cars not starting up. I could easily walk it to work in 10 minutes which was amazing.

This actually proved to be a heap of help as winter of 2009 was a tough one. It was extremely cold for extended periods of time. Whole December was below -30 Celsius. Then it gave us a bit of break and went down to beyond brutal again. Too many extremely cold days and these cold snaps also lasted for way too long. Not having to deal with any automobiles in weather like that was extremely beneficial. Sure it was beyond insane to walk for 10 minutes in such weather, but it could be done. On some days it got so brutally cold I had barely made it to work, but I’ve survived.

Unfortunately, I had really bad roommates in this new place close to work. I lived in the basement and the couple who lived above walked around like a herd of buffaloes. The noise was unbearable and never stopped. I spent Christmas suffering from severe headaches caused by non stop noise made by stomping of people above. I feared for my mental and physical health and had to leave as soon as I had a chance.

At this point I have already lost count over how many times I had to move my boxes from one place to another. I have been moving them around for so long, giving up on them was not an option anymore. In two years of working for the government I had to move 5 times and another move was imminent. Each of those times I had all of those boxes in my hand and each time the boxes were moved, they were just sitting there. Few essential items were at hand, the rest was just being moved in boxes. But the thing was – I have moved them around so many times yet never made use of any of it. I can’t give up on it now. If I were to get rid of any of it, I should have done it the first time I went to move. Subsequent moves would be so much easier. But since I haven’t done it, and actually went through eternal pain of moving each of them boxes around with me, I should continue putting up with it and wait until such time when it will pay for itself.

The breakthrough moment came with my last move. I had to leave the basement apartment asap because noise was just too much. There wasn’t much available at the time – everything was either extremely overpriced or extremely inconveniently located. Except from one place. It was a two bedroom apartment in a nice apartment building. It was reasonably close to work for convenient bicycle commute and reasonably priced: $850 for a two bedroom apartment. I figured I was gonna take it and find myself a roommate in which case the cost per person would become fairly affordable. So I went to move all of my boxes again. I had hoped this was the last time as having one’s life in boxes is extremely difficult and I was on the fringe of flipping from constant need to move them around.